If you are having trouble uploading External Documents or Expense Receipts, the issue is usually related to file size limits, file types, or server configuration.

Below are some common causes and how to resolve them.

File Size Is Too Large

Your web server may limit the maximum file size that can be uploaded.

If a file is too large, the upload may fail or the page may refresh without saving the file.

How to fix

Check your WordPress upload limits by going to:

Media → Add New

WordPress will display the maximum upload size allowed by your server.

If your file exceeds this limit, you can:

• Compress the document
• Reduce the image size
• Upload a smaller version

Alternatively, your hosting provider may be able to increase the limit.

Unsupported File Type

Some servers restrict certain file formats for security reasons.

If your file type is not allowed, the upload may fail.

Common supported formats

Most installations support common formats such as:

• PDF
• JPG / JPEG
• PNG
• DOC / DOCX

If your file type is blocked, you may need to convert the document to a supported format such as PDF.

Server Upload Limits

Some hosting environments have additional limits that affect file uploads.

These include:

• upload_max_filesize
• post_max_size
• max_execution_time

If uploads consistently fail, your hosting provider may need to adjust these settings.

Security Plugins Blocking Uploads

Some security plugins or server firewalls may block file uploads.

This is especially common with strict security configurations.

Possible solutions

Try temporarily disabling security plugins to see if the upload works.

If the upload succeeds, you may need to whitelist your admin area or adjust the plugin’s settings.

File Permissions Issue

JiffyTrade^™ stores uploaded files in a secure private storage folder.

If the server cannot write to this folder, uploads may fail.

This can happen if the server has incorrect file permissions.

How to fix

Ensure the WordPress uploads directory is writable.

Most hosting providers configure this automatically, but if the issue persists your hosting support team may need to adjust folder permissions.

Page Refreshes Without Saving

If the page reloads after uploading but the document does not appear, this usually means:

• The file exceeded the server upload limit
• The server rejected the upload
• A security rule blocked the request

Try uploading a smaller file first to confirm whether the issue is related to file size.

Still Having Problems?

If uploads continue to fail, you may wish to:

• Check your server’s PHP upload limits
• Test with a smaller file
• Contact your hosting provider

If you believe the issue may be related to JiffyTrade^™, you can contact support through:

My Business → Support

Include details such as:

• The file type
• The file size
• Any error messages you see

This will help us identify the cause of the problem more quickly.