Complaints & Issue Resolution

5 March 2026 jiffytrade Support

We aim to provide reliable software and helpful support to all JiffyTrade^™ users. If something doesn’t work as expected, or if you are unhappy with any part of the product or service, we want to hear about it so we can investigate and improve.

Most issues can be resolved quickly once we understand what has happened.

1. Contact Support First

If you experience a problem with JiffyTrade^™, please contact support before submitting a formal complaint.

Providing clear information helps us investigate quickly.

When contacting support, please include:

Your website URL
The version of the JiffyTrade^™ plugin you are using
A clear description of the issue
Steps to reproduce the problem (if possible)
Screenshots or error messages if available

Many issues can be resolved quickly once we have the necessary details.

2. Submitting a Formal Complaint

If you feel your issue has not been resolved through normal support channels, you may submit a formal complaint.

Please include:

Your name and contact email
Your website or installation where the plugin is used
A detailed description of the issue
Any previous support communication relating to the issue

We will review all formal complaints fairly and aim to respond within 3–5 business days.

3. How We Handle Complaints

When a complaint is received, we will:

Review the information provided
Investigate the issue where possible
Communicate our findings and any proposed resolution

Possible outcomes may include:

Guidance on resolving the issue
A software fix or update where applicable
Clarification of how the feature is designed to work

Our goal is always to resolve issues in a practical and fair manner.

4. Product Limitations

JiffyTrade^™ is business management software designed to assist with creating documents, managing customers, and organising records.

Users remain responsible for verifying all financial data and ensuring compliance with any legal, accounting, or tax obligations applicable to their business. This is further explained in our Terms, Privacy Policy, and End User License Agreement.

5. Responsible Disclosure (Security Issues)

If you believe you have discovered a security vulnerability in JiffyTrade^™, please contact us privately rather than disclosing the issue publicly.

Responsible disclosure helps ensure vulnerabilities can be investigated and resolved safely.

6. Further Information

Your use of JiffyTrade^™ is also governed by the following documents: