If you need help with JiffyTrade, we’re here to assist.

You can contact support here:

👉 https://jiffytrade.co.uk/support

Before Contacting Support

Please check:

• The relevant documentation article
• The Troubleshooting section
• That your plugin is updated to the latest version

Many common questions are already answered in the documentation.

Response Times

We aim to respond to all support requests within:

• 1–2 business days

Response times may vary during weekends or holidays.

Please note: Pro and Whitelabel plans receive priority support, so response times to free users may be impacted.

What We Support

We support:

• General & Sales enquiries
• Plugin functionality issues
• Bugs and unexpected behaviour
• License activation problems
• Feature clarification
• Refund requests
• Account issues
• Problems with the JiffyTrade website

We do not provide:

• Custom development (unless contracted to do so)
• WordPress hosting support
• Third-party plugin debugging
• General website design services