Documents Not Sending
If your quotes, invoices, or letters are not being delivered by email, this is almost always related to your website’s email configuration — not the document system itself.
Follow the steps below before contacting support.
1️⃣ Check for On-Screen Errors
When sending a document, look carefully for:
- Error messages
- Red warning notices
- “Failed to send” confirmations
If an error message appears, copy it exactly. This is extremely helpful for diagnosis.
2️⃣ Understand How WordPress Sends Email
By default, WordPress uses PHP’s built-in mail() function.
Many hosting providers:
- Restrict it
- Throttle it
- Disable it entirely
- Flag it as spam
Because of this, email delivery may fail even if everything appears correctly configured.
3️⃣ Use an SMTP Plugin (Strongly Recommended)
To ensure reliable email delivery, install a reputable SMTP plugin and connect your site to a real email service.
Common options include:
- Gmail SMTP
- Microsoft 365
- SendGrid
- Mailgun
- Your hosting provider’s SMTP server
Using SMTP dramatically improves reliability and deliverability.
4️⃣ Check “From” Email Address
Go to:
My Business → Settings → Email
Make sure:
- The “From” address exists
- The domain matches your website domain
- It is not something generic like
noreply@localhost
Invalid sender addresses often cause silent delivery failures.
5️⃣ Check Spam / Junk Folders
Emails may be sent successfully but placed into:
- Spam
- Junk
- Promotions
Ask your recipient to check those folders.
6️⃣ Test with a Different Email
Try sending a document to:
- A Gmail address
- A different domain
- A secondary inbox you control
If one inbox works but another does not, the issue is likely recipient-side filtering.
7️⃣ Still Not Working?
If you’ve completed the steps above and documents are still not sending, please contact support and include:
- Your WordPress version
- Your JiffyTrade version
- Your PHP version
- Whether you are using SMTP
- Any error messages shown
The more detail you provide, the faster we can assist.